Thank you for choosing Etaya.com. Your satisfaction is our top priority. We understand that sometimes an order may not be exactly what you expected, which is why we offer a simple and convenient return and exchange policy.
About Refunds and Exchange:
1. We only accept refunds for accessories and standard size costumes (not include the customized products).
2. Due to the special size of customized costume, we do not accept return of customized costume. Gender-reversed clothing will also be considered tailor-made, which can't be returned.
3. Returns and exchanges must be made within 30 days after received orders.
4. We will offer 100% refund or replacement only for products which are defected, or sent by mistake.
5. If you want to return or exchange the costume by yourself mistake or subjective case, the round-trip postage is born by the buyer.
About Cancellations:
1. We accept full refund and cancellations within 5 days for standard size costumes and accessories. Over 5 days, we will charge 30% of the order amount for labor costs.
2. We don’t accept refund and cancellations for customize costume, after we receive your order, our tailors will carefully compare the measurements you gave and start cutting the fabric and making it. Therefore, we will not accept cancellation of your order 2 days after your order has been placed. Please make a careful decision.
Email: [email protected]
(For more helps about returns/exchange and refunds you can get contact with our customer service department: Contact Us)
